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M.B., B.S. 1989, FRCGP, MFFP, DRCOG, PGCE If the patient has not had a full course of tetanus We are delighted to have you as a patient and will do our very best to ensure that you are treated promptly, courteously and in complete confidence in addition to providing you with the highest standard of care from Wash gently with clean water and pat dry with a clean tea towel or kitchen paper. Leave uncovered. Wheelchair and disabled access is available via the We can arrange interpretation and translation services in person or by phone for patients who do not • Paracetamol and Aspirin (children under 16, speak English. Please let us know if you need this people on anti-coagulation drugs and people For deaf people and those hard of hearing, a telephone service is available on: 0845 606 4647. • Indigestion remedy (for example, antacids) We hope you will find this booklet useful as an aid to informing you about the wide range of services we • Sunburn treatment (for example, Calamine) We recognise that the parking facilities at the Surgery • A selection of plasters, non-absorbent cotton are not good, but you may park in the EHDC Car Park opposite the Surgery, or in the car park for the Blendworth Church Centre (by kind permission of the Remember: Keep the medicine chest in a secure, locked place out of reach of small children Always read the instructions and use the suggested We constantly look for ways to improve our services to patients. If you have any ideas or comments about Watch expiry dates – do not keep or use medicines the Practice, or our services, please let us know. f you have a severe earache or headache If the person is a baby-under-six-months with a Bumps and Bruises Rest with injured part raised. Apply a cold compress • Quality medical care provided by qualified clinical staff with a clear explanation of the understanding response to any questions you If you fear a bone may be broken. For head injuries, if the person has been • Courtesy and respect from everyone working at the surgery, especially with regard to your unconscious or cannot remember what happened. Immerse the burn or scald in cold water immediately. Gently dab-dry with clean tea towel or kitchen paper. Do not apply butter. Leave uncovered if possible. • To inform us as soon as possible if you will not • To tell us if you change your name, address or If severe or extensive If the skin is blackened or badly blistered • To be patient if we are running late. If the person is a baby under one year old • To treat everyone at the surgery with the courtesy and respect that you would wish to Stop the bleeding by firm, gentle pressure for two or three minutes. If dirty, wash gently under a cold tap and pat dry. Apply plaster across the cut to hold the Where possible, a clinician must be satisfied that a patient understands and consents to a proposed treatment, immunisation or investigation. For more information regarding our consent procedures please If the cut is more than one inch long or gaping If you have severe abdominal pain, vomiting or If you vomit blood or pass blood in the stools If you live in our practice area and would like to If the person is an infant under 6 months old register with us, please complete a registration form which is available from our reception desk. When you register you will be offered the opportunity to receive Everyone gets sore throats, coughs and colds from time to time. The usual cause of all these is infection As part of the normal registration process you will be with a virus. Given the chance, the body’s natural registered as a patient of the practice not with a defences kill the virus very efficiently within four or five days. The symptoms may persist for a little while longer. Antibiotics do not help. If you feel feverish You do however have the opportunity to state a and ill, rest in bed and drink plenty. Aspirin or preference to receive services from a specific paracetamol help to relieve the pain and reduce the practitioner. Where this request is made we will fever. Take two soluble aspirins or two paracetamol every four hours. Gargling with them first may help. However, we do withhold the right to refuse your Children under 12 should avoid aspirin but may be request if we have reasonable grounds to do so. given paracetamol. Follow the dosage instructions on The Practice is also involved in General Practice the bottle. Warm drinks may help a cough. Steam inhalations relieve a dry cough and blocked nose. Decongestant nose drops relieve a blocked nose but do not use them for more than two or three days. Improve the evidence base for primary care. Inform the prevention, diagnosis, treatment and management of illness and disease in primary If you have a pain in the chest, you’re wheezing or Facilitate and increase the Participation of General Practices, primary care practitioners If a sore throat is getting worse after two or three Please be aware that if you are invited to If a cough is not improving after two weeks participate in a study, whether you accept the invite or decline, this will not affect your care or relationship with the practice in any way. The Horndean Surgery Patient Group consists of a group of patients and members of the practice team who seek to increase liaison between patients and the Mark joined the Horndean Surgery in August 1996 Practice for the overall improvement of health care after service in the Royal Army Medical Corps. If you would like to make any comments or Jenny joined the Horndean Surgery in Aril 2008 after suggestions, would like to know more or feel that you moving to the area. She previously worked in general may be interested in joining the group please complete a return slip which can be found in the foyer Ben joined the surgery in 2009 having trained in Helen joined the surgery in October 2009 after working as a GP in Southampton. Diarrhoea and Vomiting Usually caused by infection, unusual food, alcohol or anxiety. Mild, cramp-like colicky pain is usual. Clears Please note that Dr M D Coombe is the Director of Education for the Wessex faculty of the Royal College up within a few days. Drink frequent small amounts of clear fluids: water, clear soup or diluted fruit juices. of General Practitioners which supports the training and development of doctors in General Practice. Avoid very sweet drinks and take no solid food. Do not take any medicines other than those prescribed. There will be times when his availability may be restricted due to these responsibilities. All his When you begin to feel better and hungry, eat small quantities of bread, boiled potato or thick vegetable surgeries are covered by qualified GPs who have soup. Avoid meat, butter, cheese and other rich If you have recently returned from abroad If you feel we have not met your expectations, then The Practice Nursing team consists of 3 clinicians who let us know. If you make a written complaint, please are qualified Registered Nurses and Health Care address it to the practice manager. We shall normally Assistants who have specialised knowledge of Practice try to acknowledge it within 48 working hours of Each has specialist skills at your disposal and they are In line with the NHS complaints procedure you should competent in dealing with all aspects of patient receive a more full response from the practice within treatment in General Practice, including: 10 working days. Any medical issues will be passed to the doctor(s) concerned for comment. If you feel that the problem has not been resolved after this then you • Minor illness and injury treatment and nhscommissioningboard@hscic.gov.uk
Contact Number: 0300 311 2233
Postal address: NHS Commissioning Board
PO Box 16738
REDDITCH
Health care information: If you need medical advice fast but is not a 999 emergency NHS 111 is a fast and easy way to get the right help – wherever you are and whatever time. A team of highly trained advisors will includes clinics for those suffering from direct you to the people you need to speak to. Minor Injuries Unit:Petersfield Hospital, Swan Street, Petersfield, Hants, GU32 3LB, Tel: 01730 263221. Mrs Jean Smees (Diploma in Practice Management, MAMS) is responsible for the management and Data Protection and Information About You smooth running of the practice. She is available in The Data Protection Act controls how we use person to deal with any suggestions or complaints. information about you. You may be receiving care from other people as well as the NHS. We therefore may need to share some information about you. We only ever use or pass on information about you if there is a genuine need, and it is in your interest to do Our team of receptionists and administration staff so. Whenever we can we shall remove details which answer the telephone, assist with enquiries, arrange identify you. Anyone who receives information from appointments and patient transport to hospital and us is also under a legal duty to keep it confidential. take written prescription requests. They also deal with necessary, but unseen tasks, including the processing You have the right of access to your health records. of repeat prescription requests, transfer of electronic Please make your request in writing to the Practice data into clinical records, referral requests to Manager, at the address on this leaflet. hospitals, non-NHS administration and the practice’s clinical recall systems and audit processes. The Freedom of Information Act 2000 requires that the Practice creates a guide to the services and General Practitioners at the Horndean Surgery. This We are an accredited training practice and frequently leaflet forms a large part of the guidance. The have GP registrars working with us. Our current GP remaining guidance is held in a document called the registrar is Dr Mark Swindells. Mark is a fully qualified ‘Horndean Surgery General Practice Publication doctor who is in the final stages of training before Scheme’, which is available from the Practice Training sessions sometimes include the video recordings of consultations which enable the Whilst our staff are experienced in relating to patients effectiveness of the doctor to be assessed. Whenever who may be anxious or upset, abusive, violent or video recordings are proposed, you will be consulted, threatening behaviour will not be tolerated. Such and you may opt not to participate if you prefer. behaviour will result in the police being called and the patient being removed from the practice list. When ever possible please ring after 11am for test results. The results of tests can vary and can take from 48 hrs up to several weeks before we receive them. Test results will only be given to the patient or Surgeries and clinics are run at various times daily. In addition, extended opening hours offer pre bookable appointments to patients who are unable to access medical services during normal working hours. District Nurses: Visit housebound patients in their home and provide general nursing care and advice. Health Visitors: Visit families with children aged five years and under, providing support and advice • The last Saturday of every month 9am - Midwife: Provides support and information to families regarding antenatal and postnatal care from around twelve weeks’ of pregnancy. Community Psychiatric Nurse (CPN): Provides If you require urgent medical assistance outside of medical treatment for patients with specialist surgery hours, which cannot wait until the surgery re- psychiatric needs either at the surgery or in the opens, please call 111. Calls to the NHS 111 service are free from both landlines and mobiles. If you have a life threatening medical emergency please dial 999. Counsellor: Provides a counselling service for For more details please contact reception Surgery and clinic consultations are by appointment, and can be made at reception or by telephoning during our normal opening hours. Consultations with a doctor are timed to take approximately 10 minutes. The receptionists will arrange your appointment and are your link with the rest of the Practice. The more The doctors will only allocate a Home Visit on the information you are able to give them, the better they basis of clinical need. If you feel that a home visit is will be able to assist you. Routine pre bookable appropriate please telephone (023) 9259 2138 appointments can be booked up to 4 weeks in preferably before 10:00am. This will help the doctors to plan their visits for the day. Please do try to come to the surgery if you are able as this will save the In addition the Practice has also introduced the Rapid doctor’s time, and patients can be examined more Access Consultation service. This service is designed thoroughly, and with the appropriate equipment, in to provide same day access for problems needing to the surgery. Patients suffering from acute and be dealt with on the day. The service is available potentially serious illnesses will always be given Monday to Friday. Please ring on the day [8am or priority for a home visit, but if unexpectedly rapid 2.20pm] for an appointment. If you would like more deterioration occurs, relatives are encouraged to make a repeat telephone call to the surgery without delay. If the situation appears to be critical. Dial 999 Please let us know if you are unable to keep an appointment so that that time can be offered to These can be requested on-line via our Practice website, by bringing in your repeat prescription slip, If you have a problem that you feel can be managed by completing a form at the surgery, or by writing to over the telephone by speaking to a clinician, you can us. You may also fax a request to the surgery on make an appointment for a telephone consultation. (023) 92 571628, but please ensure that you indicate Telephone consultations are also suitable for Name and address and which item you wish repeated. If you require your prescription to be posted to you please supply an S.A.E. with your request. Prescriptions can also be directed to a local chemist if you wish. You should allow 48 hours for your prescription to be processed. You will be periodically requested to visit the doctor to monitor your progress

Source: http://www.horndeansurgery.co.uk/Leaflets/horndean_leaflet.pdf

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