Director of Information Technology
Computers can do amazing things and I can make them do almost anything. Through innovation and automation I increase throughput and reduce the downtime of production systems. I have gained the insight from over twenty years of experience to optimize monitoring and restoration processes, thereby minimizing the impact when a failure does occur. I love the chal enge of developing low cost prototypes using open source technologies, several of which have become highly profitable applications.
Technologies: Windows, Linux, Novell, Perl, Apache, CRON, rsync, SMTP, NFS & Samba
Perl, Python, PHP, CGI, Java Script, Bash, Java, Eclipse, ASP, C++, VOS, MySQL,
SQL Server & Oracle.
Director of I.T., ACP Interactive, LLC, San Francisco, CA. 1996 – Present
ACP develops customer service applications and advertising promotions using a variety of delivery systems: telephone, VoIP, SMS, text, email & web. ACP tracks and manages al of the metrics related to these campaigns to provide actionable data that address specific business needs.
Designed, developed and implemented a distributed processing system (cloud) for delivering tens of thousands of prescheduled reminder calls for the Bay Area Air Quality Management District’s Spare the Air Campaign.
Created a client server portal to facilitate and track the transfer of data from Android phones to be used for insurance companies and other community and socially based applications.
Stream lined and automated the processing and delivering reports via email, including internal
system monitoring reports al owing for the reduction of operations staff needs by 30%. Added various MIME type capabilities for bulk email promotions sending hundreds of emails each day.
Lead Software Engineer, Automated Call Processing, San Francisco, CA. 1990 – 1996
As Lead Software Engineer I provide software design and development for computer telephone integration and client-server solutions. I review al project plans and designs to facilitate progress of time lines and ensure successful achievement of business goals
Designed, developed and implemented numerous high volume interactive voice response programs for many Proctor & Gamble products like Old Spice, Olay & Actonel. Some additional applications include order entry for Pillsbury Bakeoff, market research for Krups and Thermacare, retail locator for JCPenneys and Simmons, as wel as Superbowl promotions for Coors & Pepsi answering nearly a million cal s during the halftime program.
Pioneered the Beacon Technologies National Patient Satisfaction Survey Programs first using touch-tone phones then later on the Web by implementing reusable templates to expedite modifications to the question sets. Providing service for thousands of patients and data to dozens of hospitals & clinics.
Created a mechanism for telephone cal s to be initiated by clicking on a link from web pages also know as “Cal Me” buttons by tunneling cal requests though a secure web portal.
Remote Office Operations Manager, DIALINFO, San Francisco, CA. 1989 – 1990
Selected sites, instal ed equipment and networks and provided support for ten processing
centers across the United States, prior to the “nationalization” of the toll free phone systems.
Programmer/Analyst, DIALINFO, San Francisco, CA. 1987 – 1989
The “startup” created the Enhanced Call Routing system for MCI, now known as Verizon.
Designed, developed and implemented interactive voice response programs for Sports Illustrated, 1-800 Flowers and United Airlines’ Mileage Plus.
Senior Programmer/Analyst, PEARL MEDICAL SYSTEMS COMPANY. Malvern, PA.
Project Leader & DBA, Eastern Pennsylvania Psychiatric Institute, MCP. Philadelphia, PA.
Sergeant, Behavioral Science Dept., US ARMY RESERVE. Coatesville VA Hospital, PA
BS, General science major, minor in Educational Psychology, Ursinus Col ege, Collegeville, PAPost Graduate Computer Science Curriculum, Drexel University, Philadelphia, PA.
Continuing Education Courses in Telecommunications, Object Orientation, Unix System Administration and ESL Instruction at University of California, Berkeley, CA. and San Francisco State University, San Francisco, CA.
PROFESSIONAL ORGANIZATIONS & GROUPS
San Francisco Perl Mongers Eclipse Users GroupSilicon Val ey Android Developers GroupEndorphin Advisors - advisory board memberPacifica CERT (Community Emergency Response Team)Volunteer Assistant for Tech & Learning
Magazine’s National Tech Forums
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Advanced Quantitative Reasoning Coach Whitt Linear vs. Exponential Project Caffeine Elimination Rate The human body processes different drugs in different ways. Most of you have probably observed that a drunken person does not stay drunk forever. Sooner or later, the blood alcohol concentration (BAC) returns to zero. Alcohol is a rather unusual chemical in terms of how the body process