Videx Limited Warranty on Hardware
Videx, Inc. (“Videx”), warrants its new hardware products against defects in materials
and workmanship for a period of one (1) year from the date of the original retail
purchase. The one year warranty period begins when the new product is received by
the customer. Videx warrants its remanufactured products and non-warranty repair
to hardware from defects in material and workmanship for a period of ninety (90)
days. The ninety day warranty period begins the date the repaired or remanufactured
If you discover a defect, Videx will, at its option, repair or replace the product at
no charge provided you return it during the warranty period, with transportation
charges prepaid, to the Videx Technical Support Department. Please contact the Videx
Technical Support Department by phone, email, fax, or letter for a Service Order
number (SVO#) before returning the equipment. When returning the equipment,
please follow the return procedure described on the back of this card.
This warranty applies only to hardware products; Videx software, media, and manuals
are licensed and warranted pursuant to separate written statements.
This warranty does not apply to non-rechargeable batteries. This warranty is void
if the product has been damaged by accident, abuse, misuse, product end-of-life, or
misapplication; has been modified without the written permission of Videx; or if any
Videx serial number has been removed or defaced. Videx may use remanufactured,
refurbished, or used parts and modules in making warranty repairs.
THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE
AND IN LIEU OF ALL OTHERS, ORAL OR WRITTEN, EXPRESSED OR
IMPLIED. No Videx dealer, agent, or employee is authorized to make any
modification, extension, or addition to this warranty.
VIDEX IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF
WARRANTY, OR UNDER ANY LEGAL THEORY, INCLUDING LOST PROFITS,
DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT
AND PROPERTY, AND ANY COSTS OF RECOVERING, REPROGRAMMING,
OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH
Some states do not allow the exclusion or limitation of implied warranties or liability
for incidental or consequential damages, so the above limitation or exclusion may not
Videx has a commitment to provide excellent customer service. If you experience
any problems with Videx equipment, please contact the Videx Technical Support
Department and our technicians will assist you:
The following procedure should be followed when returning items to Videx for repair
1. Contact the Videx Technical Support Department to discuss the equipment problem
(phone (541) 758-0521, fax (541) 752-5285, or email firstname.lastname@example.org). This step
is important because in many cases the problem is minor and can be corrected over
the phone. If the problem is not resolved, a Service Order number (SVO#) will be
2. Include the following items with the product for repair: the assigned SVO#, your
name, company name, return address, telephone number, and description of the
problem. If the repair is under warranty, include the bill of sale as proof of original
retail purchase date. If it is a non-warranty repair, also include your method of
payment for the repair fee and return shipping charges. Videx accepts payment via
company check or money order in US dollars, Visa, MasterCard, American Express,
3. Place the SVO# you received from the Technical Support Department on the outside
of the package. Ship the package to Videx, Inc., 1105 N.E. Circle Blvd., Corvallis, OR
97330, with the shipping charges prepaid.
4. When the product is received by Videx, it is logged into the Service Department,
checked for problems, repaired or exchanged with a remanufactured unit, and tested.
Exchanges are typically done within three business days. Repair of specific product is
usually completed within 12 business days.
5. Products are returned to you by the same method of transportation used to deliver
the product to Videx, unless another method is specified. If the repair is under
warranty, Videx will pay the return shipping charge; if it is a non-warranty repair, you
are responsible for the return shipping charge.
6. PLEASE NOTE: Any equipment shipped to Videx for non-warranty repair on
credit terms must be paid for within 90 days of completed repairs or the equipment
will be considered abandoned and may be scrapped or sold to recuperate costs for
service and storage. By shipping non-warranty equipment to Videx for repairs,
Please contact the Videx Technical Support Department for the most current repair
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